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Privacy Policy

1. Introduction

Welcome to The Bookkeeping Lab (“Company,” “we,” “our,” or “us”). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit https://thebookkeepinglab.net/ (the “Website”) or interact with our services.

By accessing our Website, you agree to the practices described in this Privacy Policy. If you do not agree, please discontinue use of the Website.

2. Business Information

The Bookkeeping Lab
Location: Greenville, South Carolina
Email: info@thebookkeepinglab.net
Phone: 864.813.6875

3. Information We Collect

We collect information in several ways, including when you visit our Website, submit forms, or interact with our AI chatbot.

A. Personal Information You Provide Voluntarily

This includes, but is not limited to:

  • Name

  • Email address

  • Phone number

  • Business name

  • Any information submitted through our contact forms or GoHighLevel AI Chatbot

  • Any files, documents, or information voluntarily uploaded

B. Automatically Collected Information

Our Website uses tools such as Google Analytics to automatically collect:

  • IP addresses

  • Browser and device details

  • Operating system

  • Pages visited

  • Time spent on pages

  • Referring URLs

  • General website usage data

C. Chatbot Interactions (GoHighLevel AI Chatbot)

When you interact with our chatbot, we may collect:

  • Chat conversation logs

  • Questions submitted

  • Contact information entered voluntarily

  • Behavioral or interaction data used to improve chatbot functionality

D. Cookies and Tracking Technologies

We use CookieYes to manage cookie consent in compliance with data protection laws. Cookies may collect:

  • User preferences

  • Analytics data

  • Session information

  • Marketing/retargeting data (if enabled)

You can manage or withdraw your cookie consent at any time through the CookieYes banner.

4. How We Use Your Information

We use collected information for various business and operational purposes, including:

  • Delivering bookkeeping, financial, and related business services

  • Responding to inquiries and providing customer support

  • Improving Website performance and user experience

  • Sending administrative messages, scheduling confirmations, and follow-ups

  • Marketing and promotional communication (with consent)

  • Analytics and Website performance monitoring

  • Ensuring compliance with legal and regulatory requirements

5. Sharing Your Information

We do not sell your personal information. We may share your data only with:

A. Trusted Third-Party Service Providers

Such as:

  • Google Analytics (Website analytics)

  • CookieYes (cookie consent management)

  • GoHighLevel (CRM, communications, AI chatbot)

  • Website hosting providers

  • Email and IT service providers

B. Legal and Compliance Obligations

We may disclose information if required to:

  • Comply with legal obligations

  • Respond to subpoenas, court orders, or law enforcement requests

  • Protect the rights, safety, or property of the Company or others

6. Google Analytics

We use Google Analytics to understand visitor behavior and improve our Website. Google Analytics may collect:

  • Device information

  • Browser data

  • IP address

  • User interaction data

Users can review Google’s privacy practices here:
https://policies.google.com/privacy

You may opt out of Analytics through:
https://tools.google.com/dlpage/gaoptout/

7. CookieYes

CookieYes manages cookie consent and provides transparency regarding cookie usage. It may:

  • Log your cookie preferences

  • Enable or disable cookie categories

  • Store consent records

No personal data is stored unless permitted by the user.

8. GoHighLevel AI Chatbot

The chatbot may temporarily store and process:

  • Chat history

  • Contact information you provide

  • Interaction analytics

This data is used for:

  • Communication

  • Customer support

  • Improving response accuracy and user experience

GoHighLevel follows strict data protection and security standards.

9. Data Security

We take reasonable administrative, technical, and physical measures to protect your personal information. However, no method of transmission over the Internet is 100% secure.

Use the Website at your own risk.

10. Your Rights

Depending on your jurisdiction, you may have rights to:

  • Access your personal information

  • Request correction of inaccurate information

  • Request deletion of your data

  • Opt out of marketing communications

  • Restrict or object to certain data processing activities

To submit a request, contact us at info@thebookkeepinglab.net.

11. Third-Party Links

Our Website may contain links to external websites. We do not control or endorse these sites and are not responsible for their privacy practices.

12. Children’s Privacy

We do not knowingly collect information from children under the age of 13. If we discover such data has been collected, we will delete it promptly.

13. Updates to This Privacy Policy

We may revise this Policy from time to time. The updated version will be posted with a revised “Last Updated” date.

14. Contact Us

For questions or requests relating to this Privacy Policy, contact:

Email: info@thebookkeepinglab.net
Phone: 864.813.6875
Location: Greenville, SC